Premium service needs clear answers. Whether you are booking a dress for an event or running a boutique collection, this help page explains how availability, rental bookings, purchases, deposits, returns, cleaning tasks, accessories and support work inside Sakinah Systems.
Dress rental is more than a catalogue. It includes event dates, live availability, boutique approval, deposits, accessories, pickup, returns and post-event garment care. Sakinah keeps the customer journey and the boutique workflow connected, so every answer leads back to a cleaner operation.
Clear answers about searching, renting, buying, deposits, photos, pickups and returns.
Every dress listing can be connected to the boutique’s availability calendar. Enter your preferred event or rental date on the product page and the system shows whether the item can be booked, is already reserved, or needs boutique confirmation.
Sakinah supports both. A boutique can offer a dress for rental, for direct sale, or as a hybrid item that can be rented for an event or purchased permanently. The available option is shown clearly on the listing.
For high-value rentals, a security deposit protects the boutique’s garment and accessories. The amount is attached to the order and can be released after the dress is returned on time and passes the boutique’s return inspection.
Light, normal wear is handled under the boutique’s rental terms. Significant damage, missing accessories, permanent stains or late returns can be reviewed by the boutique during the return check and may affect the security deposit.
Boutiques are expected to upload clear, authentic photos of the actual garments they list. This helps customers review color, cut, detail, fabric and overall condition before they rent or buy.
Pickup, delivery and return options depend on the boutique. The order confirmation explains the agreed date, time, method and return instructions, so the customer and boutique stay aligned.
Answers for boutique owners managing rentals, sales, manual bookings, deposits, accessories and cleaning workflows.
When a client visits your boutique, you select the dress, add the customer details and enter pickup and return dates. The booking is logged inside the dashboard and those dates are blocked so the same dress cannot be reserved twice.
Yes. Accessories can be listed and connected directly to a dress order. This helps your team prepare the full set for pickup and verify every item when the order is returned.
Each booking can store the security deposit, amount paid, remaining balance and payment status. Online payments, in-store payments and manual updates can all stay connected to the same order.
Once a dress is marked as returned, it can move into cleaning, inspection or repair. The item stays unavailable until the required tasks are completed and the boutique approves it for the active catalogue again.
Yes. Each item can be configured as rental-only, sale-only or both. This allows boutiques to manage recurring rental income and direct retail sales from the same catalogue.
Your private dashboard, customer notes, booking history, internal payment details and operational tasks remain part of your boutique account. Only public listing information and availability intended for customers are shown on the marketplace.
